Procedure 

 

1.    The date and time of the coaching sessions will be mutually determined and agreed upon by Coach and Client.

 

2.    The Coach and Client commit to start and finish each session on time. If the Client is more than 10 minutes late for a coaching session, the Coach will assume the session is cancelled and the Client will forfeit the respective session fee.

 

3.    At the scheduled session times, the Client will be available on the online video conference platform as instructed by the Coach.

 

 

Cancellation Policy

 

1.    Client agrees that it is the Client's responsibility to notify the Coach at least 24  hours in advance of any of the scheduled sessions to reschedule or cancel. Any such changes must be confirmed via e-mail or Coach’s online platform.

 

2.    Coach reserves the right to fully charge the Client for a missed session and any session rescheduled or cancelled less than 24 hours in advance.

 

3.    Coach agrees that if Coach cancels less than 24 hours in advance of any of the scheduled sessions, the session will be rescheduled at no additional charge to the Client.

 

 

Coach-Client Relationship 

 

1.    Coach and Client understand that coaching is an alliance between the Coach and the Client in a thought-provoking and creative process that inspires the Client to maximize personal and/or professional potential and that facilitates the development of personal, professional, and/or business goals and that the Coach and Client will engage in direct and personal conversations throughout the coaching program.

 

 

2.    Client understands that in order to enhance the coaching relationship, Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the coaching program. 

 

 

3.    Coach will provide support, accountability, perspective, and resources for the Client. Coach and Client will create a growth plan including homework and action steps which the Coach and Client are committed to carry out.

 

 

4.    Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)”.

 

 

5.    Client agrees that he/she is aware that coaching results cannot be guaranteed and agrees that he/she is entering into coaching with the understanding that the Client is responsible for their own results. The Client agrees to hold the Coach free of all liability and responsibility for any actions and/or results from adverse situations created as a result of the coaching program.

 

 

6.    Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.

 

 

7.    Client acknowledges that coaching is a comprehensive process that may involve different areas of his/her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility. 

 

 

8.    Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. 

 

 

9.    Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach. 

 

 

Confidentiality

 

1.    Coach and Client agree that the coaching relationship is built on trust.

 

2.    The Coach agrees to keep all Client conversations and information private and confidential.

 

3.    The Coach will not, at any time either directly or indirectly, use this information for the Coach’s benefit nor disclose said information to anyone else without written approval of the Client (excluding disclosure of illegal or unethical activities as per what is lawful).

 

4.    The Client also acknowledges his/ her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner. 

 

 

Termination

 

1.   In the event the Client decides that he/she wants to terminate a purchased Coaching Solution before the completion of the allocated sessions, he/she understands that the Coaching Solution's total value is exclusively non-refundable.